Tuesday Musings

"It’s a remarkable trait of humans, refusing to ever believe we’re wrong. We’re pre-programmed to always blame someone, or something else — even when we clearly goofed. This natural proclivity was leveraged by some marketing genius, likely decades ago, who coined the phrase “the customer is always right.” That’s not some tacit omission of guilt but rather a recognition that people will ALWAYS blame someone else when they screw up, and this nature can be turned into a selling point."

Tuesday Conversations with Clients

Client: Why did you screw up this motion?

Me: I didn’t. It’s a claim and the creditor didn’t file it the right way.

Client: Okay (no apology). I need you to call me when I get confused.

Me: I have no way to knowing when you’re confused, but you can call me.

Client: I don’t have time for that. I just got a raise.

*Part of me dies inside*

Client: Can my payroll fax you the paystubs.

Me: Sure, but our phones are down right now. Can they e-mail them to me?

Client: Uh, I don’t know.

Me: What’s their e-mail?

Client: I’ll get it for you. *Calls me back* It’s STLrock.com.

Me: *pause* That’s a website.

Client: That’s what they told me it was. They said that’s an e-mail.

Me: Okay, I can’t e-mail something to that.

Client: Why aren’t you helping me!

*There goes the other part*

On a side note. It was very tough to leave my child today. If I only had the talent to be a stay at home author I think my life would be complete.

Amazing wife, amazing baby, I'm pretty blessed in a lot of ways. But Talia has definitely made working at least have some purpose.